Module 12 lays emphasis on the soft skills required to practice as a PWFO. It deals more specifically with the traits that the author required to reach the top and finally walk the students through the steps of how they can find their key to success.

By the end of this Module and after having completed the Essential Reading, the candidate should be able to:
• Understand the required soft skills to practice as a PWFO
• Outline the different traits listed by the author
•Discuss the importance of understanding as a soft skill
• Discuss the importance of listening in relation to understanding the client.